Custom Designed TELEHEALTH Programs with 24/7 Care Coordination

• Access to multiple resources for the virtual consult and communications technology
• Coordination and interoperability solutions for patient records management and reporting and communications among the entire health care team
• Networks of multi-disciplinary clinicians to choose from, who are all trained as Telehealth providers, using custom designed protocols and guidelines built for your organization
• 24/7/365 Coverage

Total Practice Communications Management: Answer 100% of inbound patient calls 24 hours a day

Live voice answering in 60 seconds or less – highest documented service levels and accountability/quality assurance plus after hours clinical non-emergent and emergency triage.

Pre-set and customized Practice Business Rules for the handling of all patient call requests by the appropriate clinician or remote practice staff:

• Scheduling
• Prescription Changes and/or refills
• Clinical Questions
• Virtual medical consultation

Non-patient calls all forwarded to appropriate voicemails, etc.

Immediate Triage for all clinical calls

Coordinated campaigns for all outbound communications to patients

• Appointment Confirmations – calls, emails and/or texts
• Medication Adherence – Meds Reminders – Medication Reconciliation
• Coordination with Patient Monitoring devices
• Coordination for patient compliance with targeted health and wellness activities designed for specific chronic illness management
• Regular communications by voice, email, texts, with targeted wellness recommendations for specific diseases which are related to the client practice model and mission
• Practice notifications, practice branding, and patient and family caregiver loyalty building communications
• Care coordination with other health care team providers

All communications reviewed for Quality Assurance, with full reporting

Turnkey Chronic Care Management (CCM) – CPT Code 99490 using Telehealth

• Support for identifying and enrolling of eligible senior Practice Patients
• 24 hour Clinician Access and Medication Management as required for CCM compliance
• Month by Month disease specific care planning with full clinician documentation
• Completely System Agnostic – contracted clinicians will manage the care planning with documentation into the Client’s current Practice Management System
• All interactions with Client Practice Patients are white labeled to the Client Practice
• Care Coordination with the Patient’s medical providers – monthly updates
• Full Billing and reporting service available